Patient Affairs

Patient & Visitor
Satisfaction Survey

We Value Your Feedback · Tunashukuru Maoni Yako

At St. Paul's Mission Hospital, we are committed to delivering compassionate, safe, and high-quality care to every person who walks through our doors. Your experience matters deeply to us. Please take a few minutes to complete this form. All responses are strictly confidential and will be used only to improve our services. You do not need to include your name if you prefer not to.

A

Respondent Details (Optional)

I am visiting as a:

B

Service Quality Rating

Please rate each area by ticking the box that best reflects your experience.

Admission & Reception

01.

Ease of registration and admission process

02.

Courtesy and helpfulness of reception staff

03.

Waiting time before being attended to

04.

Clarity of information provided at reception

Medical & Nursing Care

05.

Professionalism and competence of doctors

06.

Professionalism and kindness of nursing staff

07.

Explanation of your diagnosis and treatment

08.

Attention given to your pain and discomfort

09.

Respect for your privacy and dignity

Pharmacy & Laboratory

10.

Availability and dispensing of prescribed medicines

11.

Speed and accuracy of laboratory / diagnostic services

12.

Explanation of medication instructions by pharmacy staff

Facilities & Environment

13.

Cleanliness of wards, corridors, and toilets

14.

Comfort and adequacy of ward facilities and bedding

15.

Quality and suitability of meals provided (in-patients only)

16.

Safety and security within the hospital premises

Overall Experience

17.

Overall satisfaction with the care and treatment received

18.

Likelihood of recommending SPMH to family or friends

C

Your Comments

D

Follow-Up (Optional)

Would you like a member of our team to contact you regarding your feedback?

Thank you sincerely for your time and trust.

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